Thank you for shopping with Fungi Origin. Due to the nature of our products, we have specific return and refund guidelines to ensure quality, safety, and fairness for all customers.
1. General Returns
Because our products may include food, agricultural, perishable, or consumable items, all sales are final once an order has been delivered.
We do not accept returns or exchanges for change of mind.
2. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After review, we may offer a replacement, refund, store credit, or another appropriate resolution.
3. Refunds
Approved refunds will be issued to the original payment method where possible.
Processing times may vary depending on your payment provider.
4. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed, prepared, or dispatched cannot be cancelled.
5. Non-Refundable Situations
We may not provide refunds or replacements in the following cases:
- Incorrect or incomplete delivery information provided by the customer
- Missed deliveries
- Products damaged after successful delivery
- Change of mind after delivery
- Improper storage or handling after delivery
6. Natural Product Variations
Our products may include natural or agricultural items.
Minor variations in size, color, texture, or appearance are normal and are not considered defects.
7. Wholesale Orders (Final Sale)
All wholesale or bulk orders are considered final sale and are not eligible for return, exchange, or refund.
We strongly encourage wholesale customers to inspect products in person prior to purchase whenever possible.
Exceptions
Returns or refunds may be considered only under the following conditions:
- The delivered products are materially different from what was inspected or agreed upon prior to purchase.
- The order is damaged during delivery or transportation.
In such cases, you must notify us within 24 hours of delivery and provide:
- Order details
- Description of the issue
- Clear photos or supporting evidence
After review, we may offer a replacement, partial refund, or another appropriate resolution.
Fungi Origin reserves the right to determine whether the issue meets the above conditions.
8. Contact Us
For return or refund questions, please contact us:
Email: info@fungiorigin.com
Tel: +1(647)-947-2456